All transactions made are through our online payment system. The customer receives payment confirmation when payment details are entered and the ordering process is complete. NO REFUND, NO EXCHANGE.

The delivery time for custom made costume is up to the day before the Carnival Parade, you will be contacted by your section leader with more information closer to the date of pick up. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery may take longer.

• We offer no refunds in any cases, as we sell custom-made products. According to international law, we cannot reuse or resell the product (the item having been especially made for the individual according to their custom sizes and shape), as there is no resale value, and thus we are not required to accept returns. Once an order is placed online, it is processed immediately and the production process is commenced instantly. Please note that cancellation of orders is thus not possible after the transaction is completed. All products will be available for pick up only at the respective mas camps. Section leaders will provide the pickup location. If you require shipping, please speak to the section leader (extra charges may apply.) As an online portal, we will not cancel, hold, nor store any order and product once produced.
• In case of fit issues and/or necessary alterations, TicketGateway cannot be held responsible. However, if alteration is required, your section leader will be the person to address your concerns. That credit is only issued upon the client's request. TicketGateway cannot be held accountable for incorrect details given when placing an order online, as this does not qualify as production error.
• On ordering online costumes, it is sometimes difficult to have a perfect fit without actually being measured by a section leader, where you would generally have a fitting when ordering. This point needs to be clarified, as we provide the most economical price available online.
• The costume design image on our web interface is for visualization only and minor differences in appearance may occur. The fabric color descriptions seen on our website are solely intended for visualization. Colours may not be exactly as shown online, due to many variations of monitors. Therefore, TicketGateway does not guarantee colours of materials used in the photo shown.
• For large quantities of orders, there is a possibility of a slight difference of half to one inch in the measurements. As this is a custom-made production, each costume order is cut and made individually unlike ready-made mass production.
• The first time a customer orders any custom-made costume there is a chance that the fit is not 100% perfect. The need for minor alteration of the costume or size adjustment might be necessary. Incorrect measuring does not qualify as production error.
• Manufactured by skillful costume builders, the band leader matches all patterns/colours/beads/etc., at the proper locations to the best of their abilities.
• Slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible. Since your garment is handmade and not machine-made, slight variations in the fit of two finished shirts produced with the same body measurements may occur, but are generally unnoticeable.
• Customers can request specific measurements not indicated on our measurements page (such as biceps, cuff width, cuff length, etc.) via TicketGateway. Contact section leader button or by placing specific notes on the ordering page. The request for any additional measurements, and/or any special request, must be made within 24 hours of order placement.
• Any additional measurements, style details and/or changes must be sent via our contact us page or by replying to the email that confirmed your order within 24 hours of order placement. Please note that we only store the original submitted measurements in our database.
• Confirmation emails of purchase will always be sent to the email provided upon completion of order placement. Customers are kindly requested to check that emails from our company are not marked as junk or spam. Customers are also encouraged to contact TicketGateway via our contact us page if they do not receive the emails due to unforeseen technical reasons.
• Gift Vouchers or Promotional Vouchers purchased online through our website are non- refundable.
• As an act to explicitly represent our pride in customer service, TicketGateway is always available to speak with our clients. Should assistance be needed we encourage our clients to contact us by any means necessary. Should we notice any peculiar measurements with your order before manufacturing, you may be subjected to contact with a TicketGateway Representative or by the section leader. However, we will not hold orders for more than 48 hours. Suspicion of incorrect measurement submissions may foresee an extended delivery period.
• Should there be a discrepancy in the invoice you receive, email us at ticketservice@ticketgateway.com and we will send you an updated official invoice.
• On behalf of TicketGateway Inc, thank you for your business. We hope your custom-tailored costume is to your satisfaction.