Our new Terms of Service covers the basic legal terms applicable to all of our services. It contains many of the same or similar provisions as our old Terms of Service, however, we made several key changes that we wanted to call out specifically:

• We limited our ability to terminate your use of our services to certain specific reasons (Section 4.2)
• We clarified the reasons that a user may terminate their account (really whenever you want) (Section 4.3)
• We further clarified people and entities that we cannot do business with due to US laws (Section 5.1)
• We added some separate amendments applicable to our European and Australian users that we believe they would normally expect to see (Section 5.2 and 5.3)
• We increased the amount of our potential liability under our Limitation of Liability (Section 6.3)
• We added language clarifying why we need a release from all users of disputes between users or users and third parties (Section 6.4)
• We added that our services are protected by copyright and patent rights (Section 6.6)
• We added a new binding arbitration provision and class action waiver (Section 6.10)

Our new Terms of Use contains many of the provisions from our old Terms of Service. However, we wanted to separate the two to make them more readable. The difference between our Terms of Service and Terms of Use is that the Terms of Service contains basic legal terms, whereas, the Terms of Use talks to how users should and should not use our services or different parts of our services. Among other changes:

3.2 Applications

• We have tried to get even more specific on the categories of information we collect (Section 3)
• We have tried to get even more specific about the categories of agents we may transfer personal data to (Section 5.4)
• We have tried to get even more specific about the categories of agents we may transfer personal data to (Section 5.4)
• We have tried to get even more specific about the categories of agents we may transfer personal data to (Section 5.4)
• We have tried to get even more specific about the categories of agents we may transfer personal data to (Section 5.4)

TicketGateway is not the organizer or owner of the events listed for sale or registration on the Services. TicketGateway provides the Services, which allow Organizers to list and promote their events, but the respective Organizer listed on the applicable event page makes all sales. In the event that an Organizer has elected to use TicketGateway’s Payment Processing Service, TicketGateway also acts as the Organizer’s limited agent solely for the purpose of using its third-party payment providers to collect payments made by Attendees on the Services with respect to an event and passing such payments through to the applicable Organizer. It is the Organizer’s sole obligation to ensure that any event page posting on the Services and the nature and conduct of the underlying event meet all applicable local, state, provincial, national and other laws, rules and regulations, and that the goods and services described in any event page posting are actually delivered in a satisfactory manner.

As an Organizer, you may select your preferred payment processing method for your event, provided, that once you sell the first ticket to an event you may not change the payment processing method for that event. As an Attendee, you will be using whatever payment processing method the Organizer of the applicable event has selected. If the Organizer has selected a payment processing method that uses a third party to process the payment, then either TicketGateway or any of its third-party payment processing partners processes the transaction but may transmit your payment details to the Organizer’s designated payment provider. If the Organizer has elected to use TicketGateway’s Payment Processing Service, TicketGateway will use third party payment processing partners to process the transaction as Organizer’s limited payment agent.

Creating an account, listing an event and accessing the Services are free. We charge our fees only when you sell or buy paid tickets or registrations. All descriptions of standard fees on the Services represent the standard fees that TicketGateway charges to Organizers. These fees may vary based on individual agreements between TicketGateway and certain Organizers. Organizers ultimately choose if these fees will be passed along to Attendees and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Attendees may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfillment fees. Therefore, the fees paid by Attendees for an event are not necessarily the same as those charged by TicketGateway to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, certain fees are meant, on average, to defray certain costs incurred by TicketGateway, but may in some cases include an element of profit and in some cases, include an element of loss. TicketGateway does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or Credit Card Company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.

Because all transactions are between an Organizer and its respective Attendees, TicketGateway asks that all Attendees contact the applicable Organizer of their event with any refund requests. You can find help with getting a refund here. Organizers agree to post and maintain a refund policy on each event page and that refund policy will govern, provided that the refund policy must be consistent with TicketGateway’s Attendee Refund Policy Requirements available here. In the event that an Organizer has not responded to a refund request within two (2) business days or there is a dispute between an Organizer and an Attendee that cannot be resolved, either party may contact TicketGateway. TicketGateway may, in its discretion, attempt to mediate such dispute, however, TicketGateway will have no liability for (a) an Organizer’s failure to give refunds; (b) TicketGateway’s failure to mediate a dispute; or (c) TicketGateway’s decision if it does mediate the dispute.

TicketGateway may make available to you features and tools that allow you to contact other users of the Services or third parties via email (the “Email Tools”). In the event that you use these Email Tools, you represent, warrant and agree that:

• You have all right and authority necessary to send emails to the addresses on your recipient list, including without limitation, that such addresses were gathered on an opt-in basis in any jurisdiction where that is required by applicable local, state, provincial, national or other law, rule or regulation, and your emailing of such addresses complies with the privacy policy under which the recipient emails were gathered and which was disclosed to recipients at the time of gathering;
• Your use of the Email Tools is in compliance with all applicable local, state, provincial, national and other laws, rules and regulations, including those relating to spam and email;
• Your use of the Email Tools will be solely to advertise, promote and/or manage a bona fide event that you have listed on the Services;
• Your use of the Email Tools and the content of your emails complies with Section 8.1 of these Terms of Use;
• You will not use false or misleading headers or deceptive subject lines in emails sent using the Email Tools;
• You will identify the email message as an advertisement or commercial in nature;
• You will not hide, disable, remove, or attempt to hide, disable or remove the unsubscribe link that TicketGateway includes on every email; and
• You will not email any person that you know or have reason to know has opted out of receiving emails from you.

If you fail to abide by any of the foregoing, if your use of the Email Tools results in bounce rates, complaint rates or unsubscribe requests in excess of industry standards or if your emails are found to cause disruption to the Services, TicketGateway may, among other actions, limit or suspend your access to the Email Tools.

As part of certain registration processes on the Services, you will create an account or change or add information about your account. You agree (a) to provide true, accurate, current and complete information about yourself, or if you are using the Services on behalf of an entity, the entity, as prompted by each Service registration form (the “Registration Data”); and (b) to maintain and promptly update the Registration Data to keep it true, accurate, current and complete. In the event of any dispute between two or more parties as to account ownership, you agree that TicketGateway shall be the sole arbiter of such dispute in its discretion and that TicketGateway’s decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.

You are responsible for maintaining the confidentiality of your password and account details, and are fully responsible for all activities that occur under your account, including without limitation, all actions by sub-users registered under your account. You agree to immediately notify TicketGateway of any unauthorized use of your password or account or any other breach of security.

TicketGateway is concerned about the safety and privacy of children. For this reason, and to be consistent with the terms of use of any third-party service providers used by TicketGateway, you must be at least eighteen (18) years of age, or the legal age of majority where you reside, to use the Services. Otherwise you may use the Services only with the involvement of a parent or guardian. In any event, you may not use the Services if you are under the age of thirteen (13).

You agree that all material, including without limitation information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds and other content (collectively, “Content”), contained in or delivered via the Services or otherwise made available by TicketGateway in connection with the Services (collectively, “Site Content”) is protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. TicketGateway may own the Site Content or portions of the Site Content may be made available to TicketGateway through arrangements with third parties. The compilation of all Site Content included in or made available through the Services is the exclusive property of TicketGateway and is protected by copyright laws. Except as expressly authorized by TicketGateway in writing or in connection with your permitted use of the intended functionality of the Services, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works of any Site Content, or post any Site Content on any other website or in a networked computer environment for any purpose. You shall use the Site Content only for purposes that are permitted by these Terms of Use and any applicable local, state, provincial, national or other law, rule or regulation. Any rights not expressly granted herein are reserved.

You acknowledge and agree that if you contribute, provide or make available any Content to the Services (“Your Content”), you hereby grant to TicketGateway a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub licensable (through multiple tiers) right and license to access, use, reproduce, transmit, adapt, modify, perform, display, distribute, translate, publish and create derivative works based on Your Content, in whole or in part, in any media, for the purpose of operating the Services (including TicketGateway's promotional and marketing services), and you hereby waive any and all moral right to use the name you submit with Your Content. Notwithstanding the foregoing, TicketGateway does not claim, and you do not transfer, any ownership rights in any of Your Content and nothing in these Terms of Use will restrict any rights that you may have to use and exploit Your Content outside of the Services. You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing license, and that all Your Content.

• Does not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;
• Complies with all applicable local, state, provincial, national and other laws, rules and regulations; and
• Does not violate the Terms of Service, including without limitation these Terms of Use and the Privacy Policy. In addition, Your Content must be accurate and truthful. TicketGateway reserves the right to remove any of Your Content from the Services at any time if TicketGateway believes in its discretion that it violates the Terms of Service, including without limitation, these Terms of Use. In addition, you agree that TicketGateway may use your name and logo (whether or not you have made it available through the Services) for the purpose of identifying you as an existing or past customer of TicketGateway both on the Services and in marketing, advertising and promotional materials.

You hereby acknowledge that

• Any and all suggestions for correction, change and modification to the Services and other feedback (including but not limited to quotations of written or oral feedback), information and reports provided to TicketGateway by you (collectively “Feedback”); and
• All improvements, updates, modifications or enhancements, whether made, created or developed by TicketGateway or otherwise relating to Feedback (collectively, “Revisions”), are and will remain the property of TicketGateway. All Feedback and Revisions become the sole and exclusive property of TicketGateway and TicketGateway may use and disclose Feedback and/or Revisions in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to TicketGateway any and all right, title and interest (including, but not limited to, any patent, copyright, future copyright, trade secret, trademark, show-how, know-how and any and all other intellectual property right) that you may have in and to any and all Feedback and Revisions. You hereby agree to waive any moral rights you may have in any and all Feedback and Revisions, and consent to any act which amounts to an infringement of any such moral right, in favor of TicketGateway. At TicketGateway’s request, you will execute any document, registration or filing required to give effect to these provisions

You understand that you are liable for all Content, in whatever form, that you provide or otherwise make available to or through the Services, including to other users of the Services. You agree (1) to use the Services in accordance with your Community Guidelines ; and (2) not to use the Services to:

• Upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
• Harm minors in any way;
• Facilitate gambling, gaming, lotteries, raffles, contests, sweepstakes and/or any other activity featuring the award of a prize other than raffles, contests or sweepstakes conducted in a manner that complies in all respects with TicketGateway’s Raffles, Contests and Sweepstakes Guidelines;
• Impersonate any person or entity, including, but not limited to, an TicketGateway representative, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;
• Upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
• Upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright, right of publicity or personality, or other intellectual property or proprietary rights of any person or entity;
• Upload, post, email, transmit or otherwise make available any Content related to the sale or provision of goods and services other than the sale or provision of tickets and registrations to bona fide events listed on the Services and other goods and services being sold or provided in conjunction with such events;
• Upload, post, email, transmit or otherwise make available any Content that contains viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of or to otherwise interact with the Services in a manner not permitted by the Terms of Service (including without limitation these Terms of Use and the API Terms of Use available here);
• Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
• Attempt to probe, scan or test the vulnerability of any TicketGateway server or network or breach any security or authentication measures, unless you are an authorized contractor of TicketGateway specifically engaged to provide such services;
• Attempt to avoid or circumvent any technological measure implemented by TicketGateway to protect the Services or Content on the Services, including without limitation, encryption technology used to protect sensitive personal information;
• Solicit any User to use a third party service that competes with TicketGateway;
• Advertise your event but complete sales independent of the Services in order to circumvent the obligation to pay fees related to the Services;
• Intentionally or unintentionally violate any applicable local, state, provincial, national or other law, rule or regulation, including without limitation laws and regulations regarding the sale of tickets;
• Resell tickets or registrations;
• Collect credit card number, expiration date or CSC code or any other credit card information other than in the fields under “Payment” on the order payment page;
• Collect social security or insurance number, financial account number, drivers’ license number, health information or other sensitive information required to be secured under applicable local, state, provincial, national or other law, rule or regulation or for which disclosure is required in case of a data breach without first obtaining TicketGateway’s prior written consent; or
• Stalk or otherwise harass any person or entity.

You acknowledge that TicketGateway does not pre-screen Your Content or the Content of any other User in connection with the Services, but that TicketGateway and its designees shall have the right (but not the obligation) to monitor, alter, edit or remove any of Your Content, in whole or in part, based on violations of the Terms of Service, including without limitation, these Terms of Use. If we believe that Your Content could be changed so as to not violate the Terms of Service, we will attempt to send you notice prior to taking any such action, provided, that if we must act immediately to comply with applicable local, state, provincial, national or other law, rule or regulation or to limit our liability, we may take such action without prior notice. You acknowledge and agree that TicketGateway may preserve Your Content and account information and may also disclose Your Content and account information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to

• Comply with legal process;
• Respond to claims that any of Your Content violates the rights of third parties;
• Enforce or administer the Terms of Service, including without limitation, these Terms of Use; and/or
• Protect the rights, property and/or personal safety of TicketGateway, its users and/or the public, including fraud prevention. You understand that the technical processing and transmission of the Services, including Your Content, may involve transmissions over various networks and/or changes to conform and adapt to technical requirements of connecting networks or devices.

TicketGateway may provide you with the right to use a sub-domain within the Site (e.g., [sub-domain prefix] TicketGateway.com) for a given event. All such sub-domains are the sole property of TicketGateway and we reserve the right to determine the appearance, design, functionality and all other aspects of such sub-domains. In the event TicketGateway provides you with a sub-domain, your right to use such sub-domain will continue only for so long as your event is actively selling on the Services and you are in compliance with the Terms of Service, including without limitation, these Terms of Use. If TicketGateway terminates your right to use a sub-domain for any other reason, it will provide you with a new sub-domain.

The additional terms and conditions relating to TicketGateway’s Organizer Referral Program are available here and are incorporated into these Terms of Use by reference.

The additional terms and conditions relating to Public Affiliate Marketing Programs are available here and are incorporated into these Terms of Use by reference.

TicketGateway may, upon request, and for such fees as TicketGateway may establish from time to time in its sole discretion, provide additional services to you beyond the basic functionality of the Site and Applications, including without limitation, marketing and promotion services, leasing ticket scanning and other equipment, providing on-site entry management consultants to assist you with your event set-up and providing dedicated account management services. All such additional services, whether provided prior to, during or following your event, shall be deemed a part of the Services and subject to all the terms and conditions of the Terms of Service, including without limitation, these Terms of Use. Such additional services shall be set forth in additional terms and conditions or other written agreements between you and an authorized officer of TicketGateway, and shall set forth the applicable fees and the other terms and conditions relating to such additional services.

TicketGateway isn’t a job shop, it isn’t a white label solution and it isn’t a walled garden built specifically for each Organizer. TicketGateway is one of the broadest and most full featured event ticketing and registration platforms in the world. We are constantly evolving our products and services to better meet the needs of our entire user base. Because of this, we do not guarantee any set of product features or functionality and reserve the right at any time to, and from time to time may, modify, suspend or discontinue, temporarily or permanently, any part of the Services for any reason. Because you only pay fees to TicketGateway as you use the Services, there would be no refund of fees already due following any such change to the Services.

As part of certain registration processes on the Services, you will create an account or change or add information about your account. You agree (a) to provide true, accurate, current and complete information about yourself, or if you are using the Services on behalf of an entity, the entity, as prompted by each Service registration form (the “Registration Data”); and (b) to maintain and promptly update the Registration Data to keep it true, accurate, current and complete. In the event of any dispute between two or more parties as to account ownership, you agree that TicketGateway shall be the sole arbiter of such dispute in its discretion and that TicketGateway’s decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.

As part of the Services you may be able to link an account you have with a third-party service, such as a social media website. By linking such third-party account, you agree that TicketGateway may access, make available to and store any Content that you have provided to and stored in such third party account so that it is available on or through the Services. Such content may include personally identifiable information.

All information provided by Users or collected by TicketGateway in connection with the Services is governed by TicketGateway’s Privacy Policy, a copy of which is located here. The Privacy Policy is incorporated into the Terms of Service by reference. TicketGateway strongly recommends that you review the Privacy Policy.

TicketGateway follows a “co-ownership model” with respect to Attendee Information (as defined below). This means that all Attendee Information inputted by an Attendee on event pages posted by an Organizer on the Services will be shared with the applicable Organizer and may also be used by TicketGateway in accordance with our Privacy Policy, including marketing or promotion of other events or services that may be of interest to the applicable Attendee. Note that Payment Data (as defined below) will not be shared with Organizers. Each Attendee acknowledges and agrees to this sharing and understands and agrees that each Organizer is solely responsible for the use of Attendee Information that was provided to such Organizer through the Services and that TicketGateway is responsible only for its own use of Attendee Information. Each Organizer represents, warrants and agrees that

• It will at all times comply with all applicable local, state, provincial, national and other laws, rules and regulations with respect to Attendee Information;
• It will at all times comply with any applicable policies posted on the Services with respect to Attendee Information; and
• Upon a request of a given Attendee or as permitted in Section 8.2 of these Terms of Use, TicketGateway is authorized at its discretion to delete or anonymize Attendee Information of a requesting Attendee from the Services at which time it will no longer be available to Organizer through the Services or will no longer be linked to an identifiable Attendee through the Services. However, Attendees should note that Attendee Information may still be available in the Organizer’s own databases if transmitted prior to TicketGateway receiving the underlying request. For purposes of this Section, “Attendee Information” means information about a given Attendee made available on or through the Services, including, without limitation, name, address, e-mail address, past event attendance, event interests, credit card type, last 4 credit card digits and phone numbers, but excluding Payment Data.

TicketGateway will not share with an Organizer any Payment Data. “Payment Data” means any full credit card number or other full payment account number and the related expiration date and security code entered by an Attendee on the Services in order to purchase a ticket or registration, make a donation or purchase merchandise related to events, so long as such information is entered in the fields under “Payment” on the order payment page. Note that if an Attendee enters such information in other areas of the Services or otherwise provides it to another User, it may not be encrypted and may be automatically shared with the applicable Organizer, so Attendees should enter such information only under “Payment” on the order payment page.